How to request the creation of a new fully pre-configured Edge Service in order to scan firewalled and internal assets.
Request a Pre-Configured Edge Service in Delve
To request the creation of a new pre-configured Edge Service virtual machine that fits your virtualization environment, go to the "Settings" panel and click on the "Edge Services" link in the "System settings" box.
In the "Manage Edge Services" panel displayed on the right, use the "+" button to request the creation of a new Edge Service.
From the window that appears, select the "Virtualization Platform" dropdown and choose the "Configuration Only" option.
Once the configuration has been created, Delve will wait for a connection from the Edge Service. The Status icon in the "Manage Edge Services" panel will stay orange when it isn't connected.
Extract the Edge Service archive downloaded to obtain its disk image.
Due to the image size, we recommend using the free program 7-Zip to extract the Edge Service image locally before installation.
Set-up & run a new VM that uses this disk image
Resolve potential connectivity issues
Once your Edge Service VM is up and running, it should connect to Delve automatically if your networking has been configured accordingly.
The Edge Service icon visible in Delve will turn green if the connection is successful.
If you run into connectivity issues, you can try and debug these following these suggestions.