Troubleshooting : no data shown in the application

This article covers situations where you have access to the application, but content is not shown.

Incomplete display

 

Step 1: Find the error type
  1. Open your web developper window (right-click in the browser, select Inspect)
  2. Open the Console tab to see if there are error messages in red
  3. Check the Network tab and inspect HTTP requests that are in red. Check their HTTP status code
    1. 405 METHOD NOT ALLOWED
      This happens when some HTTP methods are being filtered by a browser extension, or a proxy/firewall configuration.
      Solution:
      Make sure that all traffic coming from 74.217.31.64/26 is allowed, for all methods. A network equipment such as a Cisco Content Security Management Appliance can filter non GET/POST requests.
    2. 500/503 INTERNAL SERVER ERROR
      The problem is on our end. Try again in a minute. If it doesn't work still, contact us.
    3. 3xx/4xx numbered errors
      The error might be on your network. Go to step 2 to investigate further.
      1. Try opening Delve on a different, non-enterprise network.

    Step 2: Check for alternatives
    1. Try the application in another browser
      1. If it works: the problem is in the browser you are using. Investigate used configuration/plugins
      2. If it doesn't work: the problem is in the network or on Delve's side. Go for next check.
    2. Try the application in a different network. Access the application from a mobile phone or a non-enterprise network
      1. If it works: the problem is a network element such as a proxy/firewall/load-balancer. You will need to make sure Delve is whitelisted
      2. If it doesn't work: the problem is on our side. Contact our support.